1. Contacting Us
If you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and in case of any follow-up questions. We will not share this information without your consent.
If you want to book an available room or bundled package, it is necessary for you to provide certain personal details, in particular your name, address, telephone number, and email address. These details are stored in the reservations system from TourOnline AG, Operator of the DIRS21 for each reservation together with a confirmation number, and they are sent to us by fax. We can also retrieve the details at any time using a secure access to a confidential area of the system. Export or automatic forwarding of the details from the system is not possible.
We would like to stress that your details, and in particular your email address, will not be used for advertising or mass email transmission purposes.
Anonymous data may be used for the purpose of statistical analysis.
We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).
Our website uses so-called Cookies. These are small text files that are stored on your device using the browser. They do no harm.
There are three categories of cookies:
- necessary cookies to ensure basic functions of the website
- functional cookies to ensure the performance of the website
- targeted cookies to enhance the user experience
Statistical evaluation (Tracking)
The following goal-oriented cookies are used for the statistical evaluation of the use of our website.
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "Cookies", text files stored on your computer which allow an analysis of your use of the Website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event of the activation of IP anonymisation on this website, your IP address will however be shortened by Google prior to it being transferred. This applies within member states of the European Union and in states which are signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and then be shortened. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address which is transmitted from your browser as part of Google Analytics will not be combined with other Google data. You may refuse to store cookies by selecting the appropriate settings on your browser software; however, please note that if you choose to do so, you may not be able to use the full functionality of this website.
In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and installing it:
Furthermore, you can prevent data collection by Google Analytics by clicking on the following link:
Deactivate Google Analytics
An opt-out cookie will be set, which prevents the future collection of your data when visiting this website!
Your IP address is detected but pseudonymized immediately (e.g., by deleting the last 8 bits). As a result, only a rough localization is possible.
Social Media Cookies
By default, we does not use social media cookies and does not transmit any data to social networks. Only an active process in a social media service ("share", "tweet" etc.) is recorded by this.
Function restrictions without cookies
If you do not want to use this function, you can set up your browser to inform you about the cookie setting so that you only allow this in individual cases.
Disabling cookies may limit the functionality of our website.
You can always delete cookies that are already on your computer. The procedure is different for browsers, please look in your browser manual (under "Help" in the browser menu)!
You have the opportunity to subscribe to our newsletter via our website. For this we need your e-mail address and your confirmation of your subscription to the newsletter.
Once you have subscribed to the newsletter, we will send you a confirmation email with a link to confirm the registration.
You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: email@example.com or cancel the subscription for the next newsletter by clicking on the corresponding link in the footer area of the newsletter. We will delete your subscription to the mailing list immediately.
5. Your rights
In principle, you have the right to inform, correct, delete, restrict, mobilize, revoke and object to data. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in any way, you can complain to the regulatory authority. In Austria, this is the Data Protection Authority.
6. You can contact us at:
Romantik Hotel Post GmbH & Co. KG | Hauptplatz 26 | 9500 Villach / Austria
T.: +43 4242 26101-0 | E.: firstname.lastname@example.org